Acceptance of Terms

We are committed to protecting and respecting our customers’ privacy and personal data. We want you to know how we use and protect the personal information you give us. This Privacy Policy will help you understand how we collect, use and protect your personal information in our interactions with you.

By accessing and using the service provided by Winky International Ltd (“Service”) you agree and acknowledge to be bound by these Terms of Service (“TOS”). If you do not agree with these terms and conditions, please do not access our website. Such terms and conditions may be changed from time to time without prior notice. By continuing to use our services after any amendments to this Privacy Policy, you are agreeing to this Privacy Policy as revised, so we recommend our customers to periodically check this page for updates.

Collection of Your Personal Data

Different levels of your personal data may be collected by us, both on our Site and at our physical stores:

  • If you are not a registered user, you will be browsing our Site as a guest. We will not collect or use any personal data from you but you may not be able to use all the services and features that we offer to registered users.
  • You will need to input certain of your personal data when registering with us on our Site, in order to receive various features and services that we offer to our registered users, such as shopping cart, sales-related activities, email updates and responses to your queries.
  • You can only place an order as a registered user. When you place an order with us, you will need to input necessary information to fulfill the relevant order (such as your name, contact details and payment/credit card information). Please note online payment details such as credit card number, expiration date etc will be collected and processed directly by the online payment companies like PayPal, we do not have such information.
  • You may from time to time provide us with your personal data via your applications for or use of various services that we provide. For instance, you may be required to provide us with your personal data when you purchase from us or make enquiries over the telephone; to provide feedback to us (such as via a survey); or to participate in our promotions and events (such as Members Sales).

1) What Information Do We Collect?

  • account registration information including your name, telephone number, postal address and email address
  • billing information, transaction and credit card information (should you make a purchase with us)
  • if you contact us, we may keep a record of that correspondence
  • information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services

2) What Do We Do With The Information We Collect?

We use this information to provide you with a better service, and in particular for the following reasons:

  • To provide our services to you (including assessing any application for and administration of such services). This includes responding to any questions you may have, providing you with recommendations on products in maintaining your shopping cart on our Site, assessing your applications with us for any of our services, allowing you to participate in our promotions when you so wish, and fulfilling any orders you may make with us (including verification and security checks of your details, and processing of your payments).
  • To provide you with direct marketing communications, in accordance with the “Marketing Communications” section below.
  • Matching your personal data with information you provided to us via other means.
  • To analyse trends, usage and shopping behaviour with us (whether on an individualized or aggregated basis), which helps us better understand how you and our collective customer base access and use our Site and services, for the purposes of improving our services and to respond to customer desires and preferences.

Other Points of Note Regarding Your Personal Data

  • We will not transfer or disclose your personal information to third parties other than to:
    • the third party suppliers and vendors we engage to help us run our business
    • our affiliates, that is any member of our Group (meaning Winky International Ltd and its affiliates), as defined by applicable
    • local law, in order to process your data for the same purposes or within the same activity as indicated in this Privacy Policy
    • unless we have your permission or are under a duty to disclose or share your personal information in order to comply with any
    • legal obligation, or in order to enforce or apply other agreements; or to protect the rights, property or safety of Winky International Ltd, our customers or others.
  • Subject to, or where otherwise required by law or permitted by law to protect our interests, we will (a) only retain your personal data for as long as it is necessary to fulfill the Purposes, and (b) erase any of your personal data that we have stored as soon as reasonably practicable, if you choose to delete your account with us.
  • You may from time to time provide us with various third parties’ personal data (for instance, in relation to their receipt of benefits or Merchandise from us). You agree that you have procured the relevant third party’s consent to provide us with their personal data (to be collected, used and stored in accordance with this Privacy Policy) prior to such provision by you.

3) Marketing Communications

You agree that we may use the personal data you provide to us to offer direct marketing communications to you from time to time, in accordance with the below provisions and the remainder of this Privacy Policy:

  • We may market to you our goods and services, and the goods and services of our: (a) our related companies (including our affiliate and subsidiary companies), (b) joint venture partners, and (c) other third party providers. Such marketing communications may be in various forms, including advertisements, special events notifications or newsletters, and delivered via various methods in accordance with the personal data that you provide to us, such as by email, SMS, smartphone app push notifications or postal mail.
  • Such marketing communications may market or offer products or services (including special events and promotions) in the following categories: dining, food and beverages, sports, music, film, television and other entertainment, clothing and accessories, jewellery, luggages and bags, cosmetics, personal health and hygiene, electronics, home furnishings, and housewares, automobiles, transport and travel, hotels, financial services, loyalty and reward programs, media services, entertainment services, social networking services, payment services, on-line advertising services, other e-commerce, information and communications and services, concierge services, and other products and services that we think may be relevant to you based on information you provide to us (for instance, via your participation in our surveys).

You may partially or entirely opt-out of receiving such direct marketing communications at any time by (a) contacting our Customers Services Department at (b) in the case of emails, by clicking the “unsubscribe” link at the top of such emails.

4) Linking

We may link to other Websites which are not within our control. We are not responsible for these Websites in any way. Once you have left our Websites, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the Websites in question.

5) Cookies

We use cookies for certain areas of our Websites, including but not limited to session cookies, persistent cookies and web beacons. Cookies are files that store information on your hard drive or browser that allow our Websites to recognize that you have visited our Websites before. They make it easier for you to maintain your preferences on the Websites, and by seeing how you use the Websites, we can tailor the Websites around your preferences and measure usability of the Websites. We use cookies to:

  • Record your session information (such as the particular Products you purchase from our Websites)
  • Record your specific information on the web pages you select to view
  • Retain your answer to our question regarding residency

6) Your Account Access Rights

You may review and make changes to the Personal Information that is stored in your user account on the Websites by visiting the “My Account” area of the Websites.